Southbend HDG-24-M User Manual download pdf (Page 32)

TROUBLESHOOTING HEAVY DUTY COUNTERLINE

PAGE 32 OWNER’S MANUAL 1182845 REV 8

TROUBLESHOOTING

Consult the following table for troubleshooting guidance.

Problem Look for -

No burners or pilots will turn on – Main gas supply to unit is “OFF”

Problem with a particular burner

– Valve for that burner in “OFF” position

– Pilot out

– Burner not level in support brackets

– Clogged burner ports

– Clogged burner venturi

– Clogged burner orifice

– Wrong type of burner orifice

– Burner orifice out of alignment with burner

Griddle will not heat up – Main gas supply to griddle is “OFF”

– Pilot(s) not lit

– Fault in thermostat(s)

– Clogged orifice or burner ports

Lava-rock charbroiler has “hot spots” – Stacked-up lava-rock briquettes (briquettes should be

spread out evenly)

Burners produce excessive carbon deposits – Incorrect gas type

– Incorrect orifice size

– Incorrect supply pressure

– Incorrect burner air mixer adjustment

– Burner orifice out of alignment with burner

Pilot produces excessive carbon deposits

– Pilot gas not adjusted properly

– Incorrect pilot orifice

Pilot will not stay lit – Pilot not adjusted properly

– Clogged or dirty orifice

– Draft condition

– Improper ventilation system

– Air in gas line

– Valve end of thermocouple corroded or loose

– Pilot shield needs to be moved closer to pilot

– Improper gas pressure

– Incorrect gas supply size (not enough volume)

– Fault in thermocouple

Burner makes a slight popping noise when turned off – This is normal when using propane gas

Electronic ignition module will not generate a spark

– Dead battery in ignition module

– Fault in spark module

– Fault in switch

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Southbend HDG-24-M User Manual Page 32

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